Introduction
We at the store Glamoura We are committed to our customers’ satisfaction and strive to provide the best possible shopping experience.
Therefore, we provide a flexible return and exchange policy that ensures customers’ rights and gives them peace of mind when shopping from our store.
Return or Exchange Period
The customer can request. Return or exchange the product within 48 hours of receiving the order. In case there is a problem or defect in the product.
You must contact customer service within this period to start the request process.
Return & Exchange Conditions
To approve a return or exchange request, the following conditions must be met:
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The product must be. In its original condition.
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That it be Unused.
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That it be In its original packaging.
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All product accessories must be included.
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Provide the order number or purchase invoice.
Cases in which a return is allowed
The return or exchange request will be accepted in the following cases:
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Product arrival Damaged or with a manufacturing defect.
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Receiving A product different from the order
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Presenc A technical issue with the device
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Cases not eligible for return.
The product cannot be returned in the following cases:
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Using the product after receiving it.
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Damage to the product due to misuse.
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More than the specified return period has passed.
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Loss of the original packaging or accessories.
Return Procedure
To request a return or exchange, please follow the steps below:
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Contact customer service via the website or WhatsApp.
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Send the order number and a photo of the product in case there is an issue.
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The support team will review the request and provide the appropriate solution.
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If approved, the exchange or return process will be arranged.
Shipping Fees in Case of Return
If the return is due to A defect in the product or an error in the order The store bears the responsibility for Glamoura The shipping fees
If the return is due to The customer's preference Shipping fees may be deducted from the refunded amount.
Refund Policy
After receiving the product and inspecting it, the return request will be processed, and the amount will be refunded within. 3 to 4 business days. Depending on the payment method used.
Contact Customer Service
If you have any questions regarding the return and exchange policy, you can contact the support team via:
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Customer service on the website
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WhatsApp
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Email
Our team will assist you as soon as possible.
