{"id":13746,"date":"2021-09-27T10:09:52","date_gmt":"2021-09-27T10:09:52","guid":{"rendered":"https:\/\/glamourae.com\/refund_returns\/"},"modified":"2026-03-12T09:22:38","modified_gmt":"2026-03-12T09:22:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/glamourae.com\/en\/refund_returns\/","title":{"rendered":"Return & Exchange Policy - Glamoura Store"},"content":{"rendered":"
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Introduction<\/h3>\n

We at the store Glamoura<\/strong> We are committed to our customers\u2019 satisfaction and strive to provide the best possible shopping experience.
Therefore, we provide a flexible return and exchange policy that ensures customers\u2019 rights and gives them peace of mind when shopping from our store.<\/p>\n

Return or Exchange Period<\/h3>\n

The customer can request. Return or exchange the product within 48 hours of receiving the order.<\/strong> In case there is a problem or defect in the product.<\/p>\n

You must contact customer service within this period to start the request process.<\/p>\n

Return & Exchange Conditions<\/h3>\n

To approve a return or exchange request, the following conditions must be met:<\/p>\n

    \n
  • \n

    The product must be. In its original condition.<\/strong><\/p>\n<\/li>\n

  • \n

    That it be Unused.<\/strong><\/p>\n<\/li>\n

  • \n

    That it be In its original packaging.<\/strong><\/p>\n<\/li>\n

  • \n

    All product accessories must be included.<\/p>\n<\/li>\n

  • \n

    Provide the order number or purchase invoice.<\/p>\n<\/li>\n<\/ul>\n

    \u00a0<\/p>\n

    Cases in which a return is allowed<\/h3>\n

    The return or exchange request will be accepted in the following cases:<\/p>\n

      \n
    • \n
        \n
      • \n

        Product arrival Damaged or with a manufacturing defect.<\/strong><\/p>\n<\/li>\n

      • \n

        Receiving A product different from the order<\/strong><\/p>\n<\/li>\n

      • \n

        Presenc A technical issue with the device<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

        Cases not eligible for return.<\/h3>\n

        The product cannot be returned in the following cases:<\/p>\n

          \n
        • \n

          Using the product after receiving it.<\/p>\n<\/li>\n

        • \n

          Damage to the product due to misuse.<\/p>\n<\/li>\n

        • \n

          More than the specified return period has passed.<\/p>\n<\/li>\n

        • \n

          Loss of the original packaging or accessories.<\/p>\n<\/li>\n<\/ul>\n

          Return Procedure<\/h3>\n

          To request a return or exchange, please follow the steps below:<\/p>\n

            \n
          1. \n

            Contact customer service via the website or WhatsApp.<\/p>\n<\/li>\n

          2. \n

            Send the order number and a photo of the product in case there is an issue.<\/p>\n<\/li>\n

          3. \n

            The support team will review the request and provide the appropriate solution.<\/p>\n<\/li>\n

          4. \n

            If approved, the exchange or return process will be arranged.<\/p>\n<\/li>\n<\/ol>\n

            \n

            Shipping Fees in Case of Return<\/h3>\n

            If the return is due to A defect in the product or an error in the order<\/strong> The store bears the responsibility for Glamoura<\/strong> The shipping fees<\/p>\n

            If the return is due to The customer's preference<\/strong> Shipping fees may be deducted from the refunded amount.<\/p>\n

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            Refund Policy<\/h3>\n

            After receiving the product and inspecting it, the return request will be processed, and the amount will be refunded within. 3 to 4 business days.<\/strong> Depending on the payment method used.<\/p>\n

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            Contact Customer Service<\/h3>\n

            If you have any questions regarding the return and exchange policy, you can contact the support team via:<\/p>\n

              \n
            • \n

              Customer service on the website<\/p>\n<\/li>\n

            • \n

              WhatsApp<\/p>\n<\/li>\n

            • \n

              Email<\/p>\n<\/li>\n<\/ul>\n

              Our team will assist you as soon as possible.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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